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Ooma Telo Free Home Phone Service

We received the Ooma Telo Free Home Phone Service to review last month. After using it for more than a month, I can honestly say this phone works just like the regular phone service provider.


The Ooma Telo VOIP Home Phone Service retails for $149.99 and can be purchased through and Best Buy. Ooma Handsets can also be purchased so you have the feel of using an actual phone.


You hook up the Ooma Telo (box) and call using a Ooma handset. This essentially replaces your regular telephone carrier. With the initial cost invesment for the phone service equipment, you literally have no monthly charges unless you choose to upgrade to the Pro service.


There are really two perspectives to share with you on our personal review.  One being the setup and installation and the other being our actual use of Ooma.

The Ooma Telo comes with instructions to install to your home. You  need an internet connection for this device to work at all. We got the Telo and handset plugged into our internet connection but then got confused. The phone was requesting a pin, however, there were nothing on the instructions stating where to find the pin.

You are asked to create a personal account with Ooma during installation and we soon realized the pin was in our account online. This is a step in the instructions that needs more clarification since we spend a few hours wondering where the heck that pin # was!

With regards to the phone itself, it’s literally just like your regular telephone. Sometimes these VOIP phone services have a delay or are fuzzy during calls. This is NOT the case with Ooma. I also l like that you have a handset that you can use. I’m unsure of how other VOIP phone services operate, but I’ve used skype in the past and I’ve only used that with my computer. The fact that the Ooma handset is literally like a regular phone and is portable is a plus!

I also LOVE how you can login to your account online and literally see all missed calls, all outgoing calls and get your voice mail. You can also choose to have voice mail emailed to you. What a timesaver! I am so bad and NEVER check voice mail but if I had it emailed to me I would be more prompt with returning calls (sorry to anyone who has called and left a voice mail to never hear from me – I don’t check it :).


While the headset isn’t cheap, you can purchase through Best Buy, Amazon or direct at

You also have to consider the initial investment as a way to eliminate your monthly phone service. Over time, the Ooma will pay for itself and be a wise investment.

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We plan on switching from our current phone provider and solely using Ooma. Granted, I received this product for review so I don’t have that out of pocket. But I was actually looking at it before I was offered the review product. I am trying to find ways to cut long-term costs out of our budget and this will do it for our family.

Do you use Ooma? Any feedback to share?
Not sure about Ooma? What other questions do you have that I can answer?

Disclaimer: I received this product directly from the company. My post was not reviewed or altered by the company in any way as these are my honest opinions. This post contains a link to an affiliate. See my Disclaimer Policy for additional information.


  1. jessica marinaccio on July 21, 2011 at 11:40 am

    sounds awesome

    • Frugalpop on February 11, 2013 at 11:21 am

      I only recently discovered Savings Lifestyle and I want to say thanks for your work. I particularly appreciate the Remke-Biggs matchups. With my cable bundled phone, I was paying around $40 per month. (half was taxes and fees.) I bought my Ooma for the best deal I could find, $159 plus $20 S&H through about 6 months ago. There are better deals out there now. It has now paid for itself because my bill (for taxes only, not the service) has been less than $3 per month until january when it went to $3.70. Performance and sound quality are terrific. This a rare product that is absolutely better than it is hyped to be.

      • Savings Lifestyle: Andrea on February 13, 2013 at 12:32 pm

        Frugalpop, thanks for sharing that! I love to hear that it’s helping you save on your monthly expenses!

  2. Heather on July 21, 2011 at 12:33 pm

    I have used Vonage for years, and plug in a traditional multi-handset phone into it. Can you do that with Ooma? What about international calls? We like Vonage and have had no real issues with it (It has always had the voicemail emails and other bells and whistles you say Ooma has) but the only reason we’ve kept it is b/c of the free international calls. If we could get Ooma and still have our free international calls, we’d give up the monthly payment to Vonage in a heartbeat!

  3. Dale Moore on August 22, 2011 at 4:37 am

    We use OOMA connected to an older Panasonic wireless base station with up to 8 portable (wireless) handsets. OOMA behaves just like a traditional POTS (Plain Old Telephone Service) dial-tone line, so anything you could connect to a standard Telco line, you can connect to OOMA. That’s what attracted me, plus OOMA’s great call quality and smart spectrum of services, from cheapest (pay taxes only) to OOMA Premium, which is still very low-cost for the services it offers. I worked as a network engineer with video-over-network technologies for years before retiring, and so I’m difficult to impress technically when it comes to network-based products. I passed on Vonage when it became available because it didn’t work as well as advertised (my son, alos a network engineer, tried it & tossed it); OOMA definitely has passed with flying colors with me!

    By the way, porting my old number was much easier and faster than OOMA advertised. They are very conservative about setting customer expectations higher than they can meet, and porting phone numbers relies on your old phone company cooperating quickly and efficiently, which is out of their control. Still, in my case, my old cell phone number was ported to my OOMA system in less than a week!

    The Dashboard account management function is great, too. I can review my call logs, and add numbers to my contacts database with ease, and the ability to blacklist numbers is fantastic!

    Buying and installing OOMA was a smart move for us, and I think it will be for most phone consumers who need a land-line-like phone at wonderfully low cost!

  4. samantha on July 4, 2012 at 9:44 pm

    How can other people get this product for review? Did you have to pay for it in order to keep it? thanks.

    • Savings Lifestyle: Andrea on July 5, 2012 at 11:43 am

      Samantha, as a blogger I receive products for sharing my personal and honest review on my site. They do have a referral program now that gives you Amazon gift cards which could in turn help you purchase the equipment. HTH!

  5. Tricia Lawrence on October 21, 2012 at 1:22 am

    Do 911 calls work the same with Ooma?

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